Outdoor Travel Rental Terms for travel between 01-Jan-2008 and 31-May-2009
Sales Tax
All charges are subject to 5% Goods and Services Tax and 8% Provincial Tax.
Hours of Operation
Monday to Saturday, 0900—1700. Closed Christmas Day, Boxing Day and New Year’s Day.
Minimum Rental
There is a minimum rental of seven days in any season.
Payments
Calculation of rental charges is based on the number of nights rented in the various seasons. Client vouchers will be provided upon request. Total invoice is due 35 days before departure. If not paid when due, we reserve the right to cancel reservation.
Payment cheques must be drawn on a North American bank. All charges are in Canadian funds. Claims for adjustments can only be made up to 3 months after drop off date.
Driver Requirements
Vehicles may be operated only by qualified drivers—25 years of age or older possessing, have a valid driver’s license in good standing and be licensed for more than 5 years.
Pick Up and Return
Vehicle pick up time is 1300—1600 hours. Vehicle return is 0900—1100 hours.
The individual(s) signing the contract and credit card must be present in person at the time of vehicle pickup and the following items are required: any remaining rental balance payment, credit card (for security deposit and damage not covered by CDW), and driver’s license for all individuals driving the vehicle (a copy will be taken). Our rental department is closed on Sundays (and Saturdays in off peak season). No security deposit will be returned until your vehicle is checked back in by Outdoor Travel Rental Staff (as volumes and staffing varies this may be some time after your return date). If extra charges are incurred, or if damage has occurred, the added costs will be charged to the security deposit and the open credit card authorization. The vehicle must be returned in the same condition as dispatched; fuel tank filled and holding tanks empty or added charges will apply.
Penalties are charged for late returns. There is no refund for early return and no refund for unused mileage, chemicals or supplies. The customers will receive a complete orientation on the use of the vehicle. We provide free storage of luggage,
airline tickets and other valuables at owner’s risk.
Transfers
We suggest that clients stay overnight in a hotel their first night after arriving from overseas. We recommend clients to telephone before the morning of pick up to schedule their transfer time. Transfers are included in the preparation fee.
Traffic Violations and Tolls
It is the client’s responsibility to pay and report for any parking/traffic violations and unpaid tolls at the time of drop off. Outdoor Travel reserves the right to apply the amount of the fine or toll to the client’s credit card after the rental is terminated along with an administration fee of $30.00.
Deposits
A valid credit card must be provided at rental check out.
If you purchased VIP Collision Damage Waiver (CDW), a minimum security deposit of $1000 for Class C and travel trailers, and $2,000 for Class A and B rentals will be charged to your credit card account at pick-up.
For all rentals, a signed open credit card authorization will be taken at departure for the purpose of recovering additional rental expenses and any damage or accidents which are not covered by CDW. Note: If groups are renting to attend events such as football games, car races, festivals, etc., security deposits may be required from all occupants of each rental vehicle.
If you did not purchase VIP CDW, and wish to provide your own coverage, you must present a written approval from your insurer, in a form acceptable to Outdoor Travel, stating your coverage for motor home and/or trailer rentals is not capped at a rate lower than the current value of the rented unit at least five days (not including weekends and legal holidays) before vehicle pick-up. At OT’s sole discretion, if all requirements are met, a minimum security deposit of $5,000.00 will be charged to your credit card account at pick-up.
Awning Use Deposit
Awning use is not included in the basic rental rate. However, if the vehicle is equipped with an awning, a minimum security deposit of $1,000 (if you intend to use the vehicle awning) will be charged to your credit card account at pick-up.
Substitutions
Specific vehicle rental is never guaranteed; only class type. If a reserved vehicle is not available, Outdoor Travel may offer an equal or higher rated vehicle at no additional cost. If a lower rated vehicle must be substituted, our responsibility is limited to refund the difference in the retail rental rate. Should a substitute not be available, a full refund or credit towards a future rental may be offered. Outdoor Travel does not guarantee the model, year, a specific vehicle, or a functional power generator.
Fuel
Fuel is client’s responsibility. No claims are made as to the fuel consumption of vehicle.
Maintenance Responsibility
Clients are responsible for checking engine oil and coolant levels at each refueling as well a immediately reporting mechanical failures. Oil and coolant refills and all authorized repairs will be reimbursed at check-in upon presentation of receipts and replace parts. Clients are authorized to proceed with necessary repairs up to $100.00 and should call Outdoor Travel for authorization of any repairs greater than $100.00. No repairs are to be made to radio and cruise control. Clients will be held responsible for mechanical damage due to negligence in operation and maintenance.
Travel Restrictions
There is no protection through CDW, VIP or VIP Plus for theft as agreed upon in the rental agreement if traveling in Montreal or Quebec City, unless the rental unit was stolen from a secured campground. No rental vehicles are permitted to travel north of Fort St.John, British Columbia, including highways 37, 97 and 35, nor north of the provinces into Nunavut or Northwest Territory or Alaska, nor south into Mexico. Traveling through Death Valley in California, USA, is not permitted from May1st to September 30th inclusive. Traveling on the Apache Trail east of Tortilla Flat to Roosevelt Dam is not permitted at any time of the year. Traveling is not permitted on logging and other non-public roads.
Cancellation Charges
The initial deposit paid is non-refundable. Should for any reason a reservation be cancelled, the following applies:
More than 33 days before pick-up date – No money refund, however, a full credit will be given towards a future rental.
Less than 33 days before pick-up date – As above, however, in “premium season” there is no reimbursement of any kind.
Cancellation Waiver
If you purchased the Cancellation Waiver, the following applies in case of a cancellation: More than 30 days before pick-up date – Full money refund less a $50.00 Administration Fee and the Cancellation Waiver charge. Less than 30 days before pick-up date – Same as explained under “Cancellation Policy”
Insurance
All vehicles are insured with $10 million public liability insurance to cover accidents in the event the client is at fault. The deductible is $5,000.00. To reduce the deductible to $500.00 VIP Plus may be purchased at $25.00 per day.
VIP CDW Coverage
Restricted only to accidents which occur on roads, provided the road is a public highway. All accidents must be police reported and include a file number for that report. CDW does not cover any accidents which occur off public highways: in campgrounds, gas stations, shopping malls, etc. Any damage suspected to be over $1,000 must be accompanied by a police report, completed by the officer at the scene. All pertinent information relating to the accident must be included in the report (i.e. license numbers, vehicles, etc.) VIP CDW Coverage offers protection against mechanical breakdown which requires more than 12 hours to repair. Incurred expenses of up to $120.00 for lodging will be reimbursed if receipts are presented. VIP excludes liability and personal property, non accidental damages and interior damage. Malfunctions to radios, air conditioning, fridge, water heater, cruise control, microwave, furnace, generator, TV/DVD/VCR and all other convenience devices are not considered mechanical breakdowns.
Travel Insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel you booking.
Preparation Fee
The preparation fee includes KOA Directory, KOA Discount Card, transfers, first tank of propane, toilet chemicals, 30/15 amp adapter, sewer hose, water hose, dust pan and broom, stove lighter, and vehicle demonstration.
Convenience Kits
Frying pan, 3 pots with lids, kettle, tea pot, two knives, tongs, oven mitts, measuring cup, spatula, can and bottle opener, salad bowl, coffee maker, juice jug, 2 wooden spoons, 1 colander, 1 vegetable peeler, 1 corkscrew, 1 slotted spoon, 2 dish cloths,
salt and pepper shakers, 2 dish towels, utensil tray, clothes hangers, 1 serving spoon, 1 waste basket.
Kit items per person: 2 sheets, pillow slip, pillow, blanket, face cloth, cutlery, dinnerware, coffee cup, tumbler, bath and hand towel. Additional blankets and towels upon request.
Generator use: $5 per hour.
Extra kilometres:
1000 km packages are available by prepaid
$0.29 per km for Class C Motorhomes, $0.32 per km for Class A Motorhomes
Pets
Sorry pets are not permitted.
Planned Itineraries
Planned itineraries are available for your clients upon request.
Terms of booking on this websiteInformation disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Outdoor Travel Insurance
All vehicles are insured with $10 million public liability insurance to cover accidents in the event the client is at fault. The deductible is $5,000.00. To reduce the deductible to $500.00 VIP Plus may be purchased at $25.00 per day.
VIP CDW Coverage
Restricted only to accidents which occur on roads, provided the road is a public highway. All accidents must be police reported and include a file number for that report. CDW does not cover any accidents which occur off public highways: in campgrounds, gas stations, shopping malls, etc. Any damage suspected to be over $1,000 must be accompanied by a police report, completed by the officer at the scene. All pertinent information relating to the accident must be included in the report (i.e. license numbers, vehicles, etc.) VIP CDW Coverage offers protection against mechanical breakdown which requires more than 12 hours to repair. Incurred expenses of up to $120.00 for lodging will be reimbursed if receipts are presented. VIP excludes liability and personal property, non accidental damages and interior damage. Malfunctions to radios, air conditioning, fridge, water heater, cruise control, microwave, furnace, generator, TV/DVD/VCR and all other convenience devices are not considered mechanical breakdowns.
Travel Insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel you booking.
Hamilton depot
Address: 110 Eastport Blvd.
, L8H 7S4
, Hamilton
, Ontario
, CA
Hours of Operation
Monday to Saturday, 0900—1700. Closed Christmas Day, Boxing Day and New Year’s Day.
Pick Up and Return
Vehicle pick up time is 1300—1600 hours. Vehicle return is 0900—1100 hours.
Penalties are charged for late returns. There is no refund for early return and no refund for unused mileage, chemicals or supplies. The customers will receive a complete orientation on the use of the vehicle. We provide free storage of luggage,
airline tickets and other valuables at owner’s risk.
Transfers and International arrivals
International clients must stay overnight in a hotel on their first night after arriving from overseas. We will not allow international inbound clients to drive our vehicles on the same day as their arrival. We offer a complimentary transfer service from Airport area hotels back to our depot where you will pick up your vehicle.
Toronto depot
Address: 110 Eastport Blvd.
, L8H 7S4
, Hamilton
, Ontario
, CA
Hours of Operation
Monday to Saturday, 0900—1700. Closed Christmas Day, Boxing Day and New Year’s Day.
Pick Up and Return
Vehicle pick up time is 1300—1600 hours. Vehicle return is 0900—1100 hours.
Penalties are charged for late returns. There is no refund for early return and no refund for unused mileage, chemicals or supplies. The customers will receive a complete orientation on the use of the vehicle. We provide free storage of luggage,
airline tickets and other valuables at owner’s risk.
Transfers and International arrivals
International clients must stay overnight in a hotel on their first night after arriving from overseas. We will not allow international inbound clients to drive our vehicles on the same day as their arrival. We offer a complimentary transfer service from Airport area hotels back to our depot where you will pick up your vehicle.
